How to cancel Planet Fitness
Quick answer: Planet Fitness deliberately blocks online and phone cancellation — you must cancel in person at your home club or by certified mail.
| Difficulty | Hard — Phone, letter, or in-person required. |
|---|---|
| Time needed | ~20 minutes |
| Cancel via | In person, Certified letter |
| Category | Gym |
| Official page | Planet Fitness cancel page |
Step-by-step
- Identify your “home club” — the location where you signed up. Only it can process a cancellation.
- Option A (fastest): visit that club in person and ask to cancel; bring ID and your keytag/member number.
- Option B: send a certified letter (with return receipt) to the home club stating your name, member ID, and request to cancel.
- Keep the dated receipt or letter tracking as proof.
- Watch your bank statement for one more billing cycle to confirm charges stop.
Open Planet Fitness’s cancel page →
⚠️ Watch out for
- There is often a $58 annual fee and a cancellation/early-termination fee if you’re inside a commitment period.
- Cancelling does not refund the annual fee if it has already billed.
- Email and app cancellations are usually not accepted — get written proof.
FAQ
Can I cancel Planet Fitness online or by phone?
Generally no. Most clubs require in-person cancellation or a certified letter to your home club. Phone and email requests are typically refused.
Is the certified-letter requirement legal?
Yes, where the contract you signed specifies it. Some states’ auto-renewal laws give you more options — check your state’s rules.
Still being charged?
If Planet Fitness won’t let you cancel, send a certified cancellation letter (it’s legally binding), then dispute the charge with your bank and file an FTC complaint.
Last reviewed June 2026. Steps can change — confirm on the service’s official site.