How to cancel Amazon Prime
Quick answer: Amazon routes you through several “Are you sure?” retention screens, but Prime can be ended online without calling anyone.
| Difficulty | Medium — Some retention hoops to jump through. |
|---|---|
| Time needed | ~4 minutes |
| Cancel via | Website, App |
| Category | Shopping |
| Official page | Amazon Prime cancel page |
Step-by-step
- Sign in at amazon.com → Account & Lists → Prime Membership (or “Memberships & Subscriptions”).
- Click Manage Membership → End Membership (or “Update, cancel and more”).
- Decline the offers Amazon shows to keep you (these are intentional friction).
- Continue clicking End Membership / Cancel until you see a final confirmation.
- Note the date your benefits end.
Open Amazon Prime’s cancel page →
⚠️ Watch out for
- Amazon may offer a partial refund if you haven’t used Prime benefits in the current period — take it if offered.
- The FTC sued Amazon over Prime’s confusing cancellation flow; expect multiple screens designed to make you stop.
FAQ
Can I get a refund on Amazon Prime?
If you haven’t used Prime shipping or benefits in the current term, Amazon often refunds the annual fee. Used benefits usually mean a pro-rated or no refund.
Still being charged?
If Amazon Prime won’t let you cancel, send a certified cancellation letter (it’s legally binding), then dispute the charge with your bank and file an FTC complaint.
Last reviewed June 2026. Steps can change — confirm on the service’s official site.